AI receptionist
AI receptionist for WhatsApp, Instagram and Messenger
Your AI receptionist can answer clients on WhatsApp, Instagram and Facebook Messenger, using your real services, prices, rules and free times. Your team can take over from the inbox whenever a conversation needs a person.
- Phone
- Website
Replies where clients already write
A client can ask for a colour booking on WhatsApp or message you on Instagram after seeing a brow photo. The AI receptionist replies in the client's language and keeps the conversation tied to your Agendessa setup.
- WhatsApp through the official WhatsApp Business Platform
- Instagram messages
- Facebook Messenger
- Website and booking page chat bubble
- Switched on and off from the dashboard
Books from the conversation
The AI receptionist uses your real service list, prices, rules and free times. It proposes two or three suitable times, states the price, recaps the details and books only after the client says yes.
- Uses your Agendessa services and prices
- Checks real free times before offering them
- Offers times that match the booking rules
- Books only after clear client confirmation
- Adds the booking to your calendar
Your team stays in control
Some messages need a person, such as a same-day cancellation or a special request before a treatment. In those cases, the AI receptionist tells the client a colleague will get back and sends the full conversation to the inbox.
- Team can reply from the inbox at any time
- Full context is kept with the conversation
- Special cases are not decided by the AI receptionist
- Same-day cancellations are passed to the team
- Normal replies follow Meta's 24-hour rule
Frequently asked questions
Does the AI receptionist work on WhatsApp?
Yes. WhatsApp messages go through the official WhatsApp Business Platform. Business-initiated WhatsApp messages need templates approved by Meta, and Meta charges per message.
Can it make a booking without my team replying?
Yes, when the request fits your rules. It checks your real free times, offers two or three options, recaps the service, price and time, then books only after the client confirms.
What is the 24-hour rule?
On WhatsApp, Instagram and Messenger, normal replies are possible within 24 hours of the client's last message, according to Meta rules.
Can my team take over the conversation?
Yes. The team can reply from the Agendessa inbox at any time. For same-day cancellations and special cases, the AI receptionist sends the conversation there with the full context.
Less time on the phone. More time with clients.
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