agendessa
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Home service contract template for call outs and repairs
A simple two page agreement for plumbers, electricians and heating and cooling engineers: what the job is, what it costs, what warranty you give and what happens if it is cancelled.
The template is a starting point, not legal or tax advice. Rules differ between countries and change over time, so have it checked by a lawyer or accountant before you use it.
Download the PDF templateHow to use it
- Download the PDF, fill in your business details once and make copies.
- On site, write down the job, the estimated price and the warranty with the customer.
- If extra work comes up, note it and get the customer's approval before doing it.
- At the end, check the work together and both sign. Each of you keeps a copy.
What the template contains
The full text of the template. You fill in the blank lines.
Service agreement for home repairs and installations
The parties
- Provider (name or business):
- Tax ID or registration number:
- Provider address:
- Provider phone:
- Customer (full name):
- Customer phone:
- Job address:
- Customer email:
1. What the job is
- Plumbing
- Electrical
- Heating and air conditioning
- Other:
Description of the work:
2. Price and payment
- Labour:
- Materials (estimate):
- Call out:
- Estimated total:
- Deposit received:
- Payment: cash, card or bank transfer:
The final price can exceed the estimated total only if the customer agrees, in writing or by message, before any extra work starts.
The balance is paid when the work is signed off, within days.
3. Date and duration
- Date of the visit:
- Arrival window:
- Estimated duration:
If either party cannot keep the date or window, they tell the other as soon as possible and agree a new date together.
4. The provider agrees to
Carry out the work to the applicable technical standards, with qualified staff who hold any licence the law requires.
Use new materials or materials approved by the customer.
Leave the work area clean and explain to the customer what was done and how to use it.
5. The customer agrees to
Give access to the job address on the agreed date and in the agreed window.
Tell the provider about any known risk, such as hidden pipes or cables.
Pay the agreed price on time.
6. Warranty
Labour is guaranteed for months from sign off. Materials carry the manufacturer's warranty.
The warranty does not cover damage from misuse or work done by anyone else.
This warranty does not limit any rights the customer has by law.
7. Cancellation
The customer can cancel or move the visit free of charge at least hours before.
If cancelled later, or if the provider cannot get access, the customer pays a call out fee of .
8. Sign off
Comments at sign off:
At the end, both parties check the work together. The customer's comments are written below.
9. Final terms
Disagreements are first settled amicably, then by the competent courts.
This agreement is made in two copies, one for each party.
- Provider, signature:
- Customer, signature:
- Date:
Do this automatically with Agendessa
With Agendessa, customers book their visit themselves, get reminders and see your arrival window. You have everything in one calendar.
Frequently asked questions
Is the contract valid without a lawyer?
A contract signed by both parties is usually binding, but this template is general. For large jobs or special terms, ask a lawyer.
What if the job costs more than my estimate?
Tell the customer before you continue, write down the new price and get their approval in writing or by message.
Can I use it for other trades?
Yes. It works for any home visit, from appliance repairs to locksmith jobs.
Link to this tool
You are welcome to share this tool or link to it from your website, blog or newsletter.
